0Introduction & Commitment
10gbet believes your privacy is a fundamental right. Every piece of information we collect has a specific purpose — and that purpose is always to improve your experience. We never collect more than we need, and we never share your data without reason.
This Privacy Policy applies to all users of 10gbet's website and mobile app. By using 10gbet, you agree to the terms of this policy.
Important: It is your responsibility to read and understand this privacy policy. For any questions, contact us at support@10gbet.bet.
1What Information We Collect
10gbet only collects the information needed to operate the platform properly and deliver the best experience. This data falls into two categories — directly provided and automatically collected.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Verification & Support |
| Financial Information |
Mobile Pay/Nagad number, transaction history |
Deposit & Withdrawal Processing |
| Usage Data |
Betting history, login times, browsing data |
Service Improvement & Security |
| Device Information |
IP address, device type, operating system |
Fraud Prevention & Security |
Assurance: 10gbet will never ask for your family's details, social media passwords, or any unnecessary personal information. If anyone claims to be from 10gbet and requests such information, it is fraudulent.
2How We Use Your Information
The information you provide is used solely for the purposes listed below — nothing else.
- Account Management: To verify registration, login, and identity confirmation.
- Financial Transactions: To process deposits and withdrawals accurately.
- Service Quality Improvement: To understand your preferences and show you more relevant games and offers.
- Security Verification: To detect fraud, multiple accounts, and cyber attacks.
- Customer Support: Your data is used to resolve issues and provide support.
- Legal Obligations: Providing necessary information to meet the requirements of government or regulatory authorities.
- Promotional Communications: To send you bonus and promotional messages with your consent.
Marketing Communications: You can unsubscribe from promotional emails or SMS at any time. Let our support team know and it will be stopped within 24 hours.
3Data Sharing & Third-Party Policy
10gbet does not sell your personal data to any third party. However, limited data may be shared in specific circumstances.
- Payment Processor: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, and Rocket.
- Legal Authorities: Information may be disclosed in response to court orders, government investigations, or other legal requirements.
- Security Partners: Limited data may be shared with trusted security providers to prevent fraud and cybercrime.
- Business Transfer: In the event of a merger or acquisition, you will be notified in advance.
Commitment: 10gbet never sells or shares your data with advertisers, data brokers, or unrelated third parties.
4Cookies & Tracking Technologies
10gbet uses cookies and similar technologies to ensure the site functions properly and to improve your browsing experience.
- Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your language preference, theme, and settings.
- Analytics Cookies: To understand which pages you spend the most time on or which features are used most — fully anonymized.
- Third-Party Cookies: Limited cookies may be used for payment gateways and security tools.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
5Our Data Protection Measures
10gbet uses industry-standard technology and practices to protect your data. Our security measures operate on multiple layers.
- 256-bit SSL Encryption: All data transfers occur through encrypted channels.
- Two-Factor Authentication (2FA): An additional OTP check is required to access your account.
- Firewall & DDoS Protection: To guard against cyberattacks and unauthorized access.
- Regular Security Audits: Our expert team regularly tests the system to identify and address vulnerabilities.
- Restricted Access Policy: Only authorized personnel can access data on a need-to-know basis.
- Data Backup: Regular backups are taken to prevent data loss.
In the event of a data breach: In the event of a security breach, 10gbet will notify affected users within 72 hours and take all necessary action.
6Your Privacy Rights
As a 10gbet user, you have the following rights over your own data.
Right to Access Your Data
You may request to know what information 10gbet holds about you.
Right to Rectification
If any of your information is incorrect, you can request a correction.
Right to Erasure
You may request deletion of your data, provided there is no legal obligation to retain it.
Right to Restrict Processing
You can request that the use of your data be restricted to specific purposes.
Data Portability
You may request a copy of your data to download.
Right to Withdraw Consent
You may withdraw any previously given consent at any time.
Exercising Your Rights: To exercise any of the rights above, email us at support@10gbet.bet. We will respond within 30 days.
7Protection of Minors' Data
10gbet takes the privacy of users under 18 very seriously. Our services are intended for adults only.
- We do not knowingly collect any information from individuals under the age of 18.
- If we become aware that any data belonging to a minor has been collected, it will be deleted immediately.
- Parents or guardians may request the deletion of their child's information.
- We recommend using parental control software to prevent minors from accessing this site.
8How Long We Retain Your Data
10gbet does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal obligations.
- Account Information: For up to 5 years while your account is active and after closure.
- Financial Transaction Details: Up to 7 years in accordance with legal obligations.
- Communication history: Support tickets and chats for up to 2 years.
- Betting History: Up to 3 years after account closure.
Upon Expiry: Once the retention period expires, your data is permanently deleted and cannot be recovered.
9Privacy Policy Changes & Contact
10gbet may update this privacy policy when necessary. You will be notified in advance of any significant changes.
- For significant changes, notice will be sent to your registered email or via SMS.
- Continuing to use the platform after any changes means you accept the updated policy.
- Copies of previous versions are available on request from our support team.
Contact Us: For any questions or concerns regarding our Privacy Policy, email us at support@10gbet.bet. We respond within 48 hours.